When was the last time you talked to your electricity provider about something besides a service or billing problem? Put another way, does your utility ask for your opinion on its plans for the future? Do you feel like your concerns are heard? There has been a lot of news lately about projects that focus on modernizing the electric grid, with some of it focused on legitimate concerns of customers that feel alienated and confused about what these projects mean for them. Electricity providers should respond to these concerns by communicating with customers about the grid modernization process.
Read more at The Huffington Post.
